Privacy Policy

1. Introduction

Welcome to Alzic, provided by Imran International Ltd. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://alzic.com. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information
We collect personal information that you provide to us directly, including but not limited to:

• Name
• Email address
• Phone number
• Payment information
• Shipping address

2.2 Usage Data
We collect information about how you interact with our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referring website

2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to track activity and store certain information. Cookies help us enhance your experience by remembering your preferences and settings.

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill orders
• To provide customer support
• To improve our website and services
• To send you updates, newsletters, and promotional offers (with your consent)
• To analyze website usage and performance
• To comply with legal obligations

4. How We Share Your Information

4.1 Service Providers
We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a subpoena or court order).

4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company. We will notify you of any such change and how it affects your information.

5. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. By using our services, you acknowledge that we cannot guarantee absolute security.

6. Your Choices and Rights

6.1 Access and Correction
You have the right to access and correct your personal information. You can update your account information through our website or contact us for assistance.

6.2 Opt-Out
You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the emails or by contacting us directly.

6.3 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

7. International Transfers

If you are accessing our website from outside Bangladesh, please be aware that your information may be transferred to and processed in Bangladesh or other countries where we or our service providers operate. We take steps to ensure that your information is protected in accordance with this Privacy Policy regardless of where it is processed.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Data Protection and Compliance

11.1 Data Protection Principles
We adhere to the principles of data protection as outlined in applicable laws. This includes ensuring that personal data is processed fairly, transparently, and only for specified purposes. We aim to keep your data accurate, up-to-date, and secure.

11.2 Compliance with Regulations
We comply with the data protection regulations applicable in Bangladesh, including the Data Protection Act, and relevant international regulations where applicable. If you are located outside Bangladesh, we also comply with regulations such as the General Data Protection Regulation (GDPR) for users in the European Union.

11.3 Data Subject Rights
Depending on your jurisdiction, you may have specific rights concerning your personal data, including the right to:

• Request access to your personal data.
• Request rectification or deletion of your personal data.
• Object to or restrict the processing of your personal data.
• Request data portability.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.

12. Third-Party Links and Services

12.1 External Links
Our website may contain links to third-party websites, services, or advertisements. We do not control and are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12.2 Third-Party Services
We may use third-party services to help us operate our website or provide services. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.

13. Data Breach Notification

13.1 Notification Procedures
In the event of a data breach that may compromise your personal information, we will notify you as soon as practicable and in accordance with applicable laws. We will provide details about the nature of the breach, the information involved, and the steps we are taking to address the issue.

13.2 Prevention Measures
We continuously assess and improve our security measures to prevent unauthorized access, disclosure, or misuse of your personal information. We conduct regular security audits and updates to enhance our data protection practices.

14. Changes to Your Information

14.1 Updating Your Information
You can update your personal information by logging into your account or by contacting us directly. Keeping your information accurate and up-to-date ensures that we can provide you with the best possible service.

14.2 Correcting Errors
If you notice any errors or inaccuracies in your personal information, please inform us as soon as possible so we can make the necessary corrections.

15. Contact and Feedback

15.1 Feedback
We value your feedback and are always looking to improve our services. If you have any comments or suggestions about our Privacy Policy or data practices, please let us know.

15.2 Contact Information
For any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:

Imran International Ltd
Rahima Plaza, 1st Floor, Nawabpur
Dhaka 1100, Bangladesh
Email: support@alzic.com
Phone (Bangladesh Only): 0247-111-635
International Support: +880 1999-868-942

16. Privacy Policy Updates

16.1 Regular Review
We review and update this Privacy Policy regularly to ensure that it remains compliant with applicable laws and reflects our current practices. Any changes to this policy will be posted on our website with an updated effective date.

16.2 Notification of Changes
Significant changes to our Privacy Policy will be communicated to you through our website or via email. We encourage you to review the policy periodically to stay informed about how we handle your information.

17. International Users

17.1 Data Transfers
If you access our website from outside Bangladesh, please be aware that your personal information may be transferred to, stored, and processed in Bangladesh or other countries where we or our service providers operate. These countries may have different data protection laws than your own country.

17.2 International Data Protection
We take steps to ensure that any international transfers of your personal data comply with applicable data protection laws and that your data is protected in accordance with this Privacy Policy.

18. Enforcement and Review

18.1 Policy Enforcement
We are committed to enforcing the practices outlined in this Privacy Policy. If you have concerns or believe that we are not adhering to this policy, please contact us, and we will investigate the issue.

18.2 Policy Review
We regularly review our Privacy Policy to ensure it meets our standards and complies with legal requirements. We may update the policy from time to time to reflect changes in our practices or legal obligations.

19. Additional Information

19.1 Legal Disclosures
We may disclose your personal information if required by law or in response to legal requests, such as court orders, subpoenas, or other legal processes.

19.2 Business Transactions
In the event of a merger, acquisition, or other business transaction involving Imran International Ltd, your personal information may be transferred as part of the transaction. We will notify you of any such changes and how they affect your data.

19.3 Data Collection by Third Parties
Third parties that collect information through our website or services are responsible for their own data collection practices. We are not responsible for their practices, and we encourage you to review their privacy policies.

21. Data Access Requests

21.1 Access Requests
You have the right to request access to the personal data we hold about you. This allows you to review the information and verify its accuracy. To make a data access request, please contact us using the information provided in the "Contact Us" section.

21.2 Response Time
We aim to respond to access requests within 30 days of receipt. If the request is complex or numerous, we may extend the response time by an additional 60 days and will inform you of the extension.

21.3 Fees
In certain cases, we may charge a reasonable fee for fulfilling access requests if they are repetitive, excessive, or manifestly unfounded. We will inform you of any applicable fees before processing the request.

22. Data Retention

22.1 Retention Periods
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements. Specific retention periods vary depending on the nature of the data and the purpose for which it was used.

22.2 Deletion Requests
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. We will assess your request and take appropriate action in accordance with applicable laws.

22.3 Data Anonymization
Where possible, we may anonymize your data rather than deleting it. Anonymized data is not personally identifiable and may be used for statistical or research purposes.

23. Children’s Privacy

23.1 Age Restrictions
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will take steps to delete it promptly.

23.2 Parental Consent
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action to manage the data and ensure compliance with relevant laws.

24. Data Protection Officer

24.1 Appointment
We may appoint a Data Protection Officer (DPO) to oversee our data protection practices and ensure compliance with applicable laws. The DPO will be responsible for managing data protection queries and concerns.

24.2 Contact Information
If a DPO is appointed, their contact information will be provided in our Privacy Policy, and they will be available to address any data protection issues you may have.

25. Cross-Border Data Transfers

25.1 Adequate Safeguards
When transferring personal data across borders, we ensure that adequate safeguards are in place to protect your information. This may include implementing standard contractual clauses or other mechanisms approved by relevant regulatory authorities.

25.2 International Agreements
We adhere to international agreements and regulations that govern cross-border data transfers, ensuring that your data is protected regardless of where it is processed.

26. Privacy Policy for Mobile Apps

26.1 App Permissions
If you use our mobile apps, we may collect additional information such as location data, device identifiers, or usage statistics. The specific permissions required will be outlined during the installation or use of the app.

26.2 Mobile Data Use
We use mobile data to improve app functionality and user experience. This includes analyzing app usage patterns and performance metrics. We take steps to protect your mobile data in line with our overall privacy practices.

27. Data Protection Impact Assessments

27.1 Risk Assessments
We conduct Data Protection Impact Assessments (DPIAs) when implementing new data processing activities or technologies that may impact the privacy of our users. DPIAs help us identify and mitigate risks associated with data processing.

27.2 Transparency
We will inform you of any significant changes to our data processing practices that result from DPIAs. This ensures that you are aware of how changes may affect your personal data.

28. User Consent

28.1 Consent Mechanisms
We obtain your consent for processing your personal data where required by law. This may include explicit consent for specific processing activities or implied consent based on your interactions with our services.

28.2 Withdrawal of Consent
You have the right to withdraw your consent at any time. Withdrawal of consent will not affect the legality of processing based on consent before its withdrawal. To withdraw consent, please contact us directly.

29. Third-Party Data Collection

29.1 Third-Party Tracking
Our website may include third-party tracking technologies or analytics tools. These third parties may collect information about your browsing activities across different websites. We do not control third-party tracking and encourage you to review their privacy policies.

29.2 Ad Networks
We may use third-party ad networks to serve advertisements based on your interests. These networks may use cookies to track your online behavior and deliver personalized ads. You can manage your ad preferences through your browser settings or by visiting the ad network’s website.

30. Data Accuracy

30.1 Maintaining Accuracy
We strive to ensure that the personal data we hold is accurate and up-to-date. If you believe that any of your information is incorrect or outdated, please inform us so we can make necessary corrections.

30.2 Verification
We may need to verify your identity before updating or correcting your personal data to ensure that changes are made securely.

31. Policy Enforcement

31.1 Compliance Monitoring
We regularly review our data protection practices to ensure compliance with this Privacy Policy and applicable laws. This includes internal audits and assessments of our data processing activities.

31.2 Reporting Violations
If you believe that we are not adhering to our Privacy Policy or have concerns about our data protection practices, please contact us. We take such concerns seriously and will investigate and address any issues promptly.

32. Additional Information

32.1 Policy Scope
This Privacy Policy applies to all users of Alzic and covers our data practices related to the collection, use, and protection of personal information. It does not apply to third-party sites or services linked from our website.

34. IP Tracking and Usage

34.1 IP Address Collection
We collect and log IP addresses from users of our website for various purposes, including security, analytics, and service improvement. IP addresses help us understand how users interact with our website and identify potential issues or unauthorized activities.

34.2 Security Measures
IP tracking is used to enhance the security of our services by detecting and mitigating threats such as fraud, abuse, or unauthorized access. We may use IP address data to implement security measures like rate limiting and blocking suspicious activities.

34.3 Analytics and Performance
We analyze IP address data to monitor website performance, user behavior, and traffic patterns. This information helps us optimize our services and provide a better user experience.

34.4 Data Retention
IP address data is retained for a limited period as necessary to fulfill the purposes outlined in this Privacy Policy. After this period, IP address data may be anonymized or deleted.

35. SIM OTP Verification

35.1 Purpose of OTP Verification
We use One-Time Password (OTP) verification to enhance the security of user accounts and transactions. OTPs are sent to users' mobile numbers to verify their identity and ensure that only authorized individuals can access or perform certain actions.

35.2 OTP Delivery
OTPs are delivered via SMS to the mobile number registered with your account. It is important to ensure that your mobile number is accurate and up-to-date to receive OTPs successfully.

35.3 Handling OTPs
Users should treat OTPs as sensitive information and avoid sharing them with others. If you suspect that your OTP has been compromised, contact us immediately to secure your account.

35.4 Expiry and Resend
OTPs are valid for a limited period and expire after a specified time. If you do not receive or cannot use an OTP within the validity period, you may request a new one. Limits may be placed on the number of OTP requests to prevent abuse.

36. User Bans and Restrictions

36.1 Grounds for Banning
We reserve the right to ban or restrict access to users who violate our Terms and Conditions, engage in fraudulent activities, or abuse our services. This includes, but is not limited to, activities such as:

• Unauthorized access to accounts
• Spamming or abusive behavior
• Use of our services for illegal activities

36.2 Appeal Process
If you believe that your account has been banned or restricted in error, you may appeal the decision by contacting our support team. We will review your case and provide a resolution based on our policies and the nature of the violation.

36.3 Data Retention Post-Ban
In the event of a user ban, we may retain certain information related to the account to enforce the ban and address any potential issues. This information will be handled in accordance with our data retention policies and privacy practices.

37. User Data Rights and Requests

37.1 Data Access and Portability
Users have the right to request access to their personal data and receive a copy in a structured, commonly used format. This enables users to transfer their data to another service provider if desired.

37.2 Data Correction and Deletion
Users may request corrections to inaccurate data or the deletion of their personal data where applicable. We will take appropriate action in accordance with legal requirements and our data protection practices.

37.3 Processing Restrictions
Users have the right to request restrictions on the processing of their personal data under certain circumstances. This may include limiting the use of data while disputes are resolved or while verifying the accuracy of data.

38. Data Protection for Minors

38.1 Parental Consent
If we learn that we have collected personal data from a minor without parental consent, we will take steps to delete such information promptly. Parents or guardians may contact us to review or request the removal of their child’s data.

38.2 Data Collection Limitations
We limit the collection of personal data from minors and encourage parents to supervise their children’s online activities. We do not knowingly solicit data from children under 13.

39. Changes to Privacy Policy

39.1 Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features. We will notify users of significant changes by posting an updated policy on our website.

39.2 User Notification
For substantial changes that affect how we handle personal data, we will notify users through email or prominent notices on our website. We encourage users to review the Privacy Policy periodically for any updates.

40. Contact Information

40.1 General Inquiries
For general inquiries about our privacy practices or to exercise your rights under this Privacy Policy, please contact us at:

Imran International Ltd
Rahima Plaza, 1st Floor, Nawabpur
Dhaka 1100, Bangladesh
Email: support@alzic.com
Phone (Bangladesh Only): 0247-111-635
International Support: +880 1999-868-942

40.2 Data Protection Officer
If applicable, you may contact our Data Protection Officer (DPO) for specialized data protection issues. Contact details for the DPO will be provided if appointed.

41. Legal and Regulatory Compliance

41.1 Compliance with Laws
We comply with all applicable data protection laws and regulations, including those in Bangladesh and international jurisdictions where relevant. This includes adhering to data protection principles and ensuring transparency in our practices.

41.2 Cooperation with Authorities
We cooperate with regulatory authorities and law enforcement agencies as required by law. This may include providing information or responding to requests for data related to investigations or legal proceedings.

42. Additional Protections

42.1 Data Encryption
We use encryption technologies to protect sensitive data both in transit and at rest. This helps safeguard your personal information from unauthorized access or disclosure.

42.2 Secure Storage
Personal data is stored in secure environments with restricted access. We implement physical and technical security measures to protect data from unauthorized access, theft, or loss.

42.3 User Education
We provide information and resources to help users protect their personal data, including tips on creating strong passwords and recognizing phishing attempts. We encourage users to practice good security habits.

43. Limitations of Liability

43.1 Limitation of Responsibility
While we strive to protect your personal data and provide secure services, we cannot guarantee absolute security. Users acknowledge that using our services involves inherent risks, and we are not liable for any damages resulting from data breaches or unauthorized access.

43.2 Disclaimer of Warranties
We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of our services or the information provided. Users are responsible for evaluating the suitability of our services for their needs.